At Zyrah Journey, we strive to provide high-quality travel products that meet your expectations. Please read our return and refund policy carefully:
1. Eligibility for Returns
Returns are accepted only if the product is defective, damaged, or incorrect upon delivery.
You must notify us within 48 hours of receiving the product to be eligible for a return or refund.
2. Return Process
To initiate a return, please contact us at [email protected] within 48 hours of delivery.
Provide your order number, details of the issue, and clear photos of the defective or incorrect product.
Our customer service team will review your request and provide instructions for the return.
3. Return Shipping
For approved returns due to product defects or errors on our part, Zyrah Journey will cover the return shipping costs.
Please follow the instructions provided by our customer service for returning the product safely.
4. Refunds
Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund.
Please note that refunds will not be issued in cash or to any payment account due to our COD payment policy.
5. Non-Returnable Items
Products that are not defective, damaged, or incorrect are not eligible for return or refund.
All sales are considered final if the product is received in good condition.
6. Contact Us
If you have any questions regarding returns or refunds, please contact us at:
Email: [email protected]
Thank you for choosing Zyrah Journey!